QIFENXIANG Return and exchange instructions of online shopping platform

QIFENXIANG online shopping platform hopes to provide our customers with the best after-sales service, so that everyone can shop on QIFENXIANG online shopping platform at ease. If the self owned goods meet the conditions for return and exchange, they can be returned and exchanged within 7 days after receiving the goods (food can be returned and exchanged within 7 days due to commodity quality problems, and other special goods need to contact customer service for consultation)

Return process

Step 1: apply for return:

1.Please send the return application to our customer service email before returningpulseoutdoor2800@gmail.com；

2.Please provide your order number, commodity name, quantity and detailed return reason in the return application; Except for the case of “no return and exchange”, the customer service personnel will follow up and deal with it for you within 1-3 working days;

3.In case of quality problems such as damaged, misdelivered, missing or beyond the warranty period, we will ask you to provide clear photos of damaged, expired or misdelivered goods and other relevant information according to the situation. After confirming the problem, you can:

• if the supply of goods is sufficient, you can ask for a replacement or refund;
• in case of insufficient supply, we will refund for you;
• customer service will judge whether the customer needs to return the goods according to the situation. If you need to return it, Qi sharing will provide you with a shipping label, but the customer needs to deliver the package to the ups receiving point.

4. If the goods are returned for personal reasons, the freight shall be borne by the customer. Please refer to “Regulations on return freight” for specific provisions

Step 2: return the goods and send them back together for sharing:

When returning the goods, please return the original packaging, the goods themselves, accessories, instructions, etc. if there are gifts, they also need to be returned. If it is missing, the main commodity cannot be refunded in full.

If the goods are not returned within 15 working days after the return application is approved, the return application will be cancelled.

Step 3: complete the return and exchange process:

After receiving the returned package and checking and confirming that it is correct, qishare online shopping platform will notify you by email and handle the refund or reissue:

In case of quality problems such as damaged, misdelivered, missing or beyond the warranty period, we will ask you to provide clear photos of damaged, expired or misdelivered goods and other relevant information according to the situation. After confirming the problem, you can:

For the returned goods declared unopened for use, the customer service will check after receiving the returned goods. Once they are confirmed to be intact, they will be refunded or reissued in time.

If the goods are unpacked or used, the depreciation fee of 15% or higher will be charged according to the situation, or the goods will be returned to you.

If gift cards, points and refunds are used during order payment, the gift cards and points will be returned first, and the rest of the refunds will need 5-7 working days to be displayed on the bank account you paid at that time.

When processing the refund of points, in order to ensure the normal arrival of the returned points, please give priority to the verification of the account email.

The replacement of goods will be arranged in time when the inventory conditions permit after receiving the inspection of goods. If it cannot be replaced for you, we will handle the refund for you.

No return or replacement

• in order to ensure food safety and food hygiene and integrity, food / health care products / health care products / fresh and perishable products cannot be returned or replaced if there are no quality problems.

• product quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid inlet, accident, change and incorrect installation, or tearing and altering labels, machine serial numbers and anti-counterfeiting marks.

• allergic symptoms after using beauty and skin care products, or it is not suitable for personal skin, hair and other reasons. As skin allergy and other personal factors, it is recommended to conduct skin test before use.

• goods close to the warranty period and defective goods that have been indicated at the time of sale.

• goods that are easy to affect personal safety or health after unpacking (personal underwear, adult products, etc.), or goods that are easy to change the quality of goods after unpacking, if there is no quality problem, they cannot be returned or replaced.

• goods that cannot be guaranteed to be returned in good condition. (if the original quality and function can be maintained, and the goods themselves, accessories and trademarks are complete without affecting the use, the goods are deemed to be in good condition)

• goods damaged due to personal use, improper storage and other reasons shall not be returned or replaced.

• the pictures and information of products on the website are for reference only. Please take the real object as the standard. If there is no quality problem, it cannot be returned or replaced.

• qishare online shopping platform insists on selling authentic products. If the customer questions whether the source of goods is genuine, please issue the quality inspection report and written appraisal document issued by the authorized testing organization of the authorized brand manufacturer; Otherwise, it will not be accepted.

• special price goods shall not be returned unless they are damaged during delivery.
Return / exchange freight policy (self operated)

1. Commodity quality problems:

If the goods are returned due to quality problems, Qi sharing can provide a free return shipping label

• the goods are damaged during transportation

• wrong delivery of goods

• expired goods

• the product itself has quality problems such as abnormal operation and use

2. Personal reasons:

If the goods are returned for personal reasons, the freight shall be borne by the customer. Including but not limited to the following situations:

• repeat purchase, wrong purchase, or no longer needed after purchase

• the size and color of the goods are not suitable (the pictures of the goods on the website are for reference only, please refer to the real goods)

• external factors such as logistics cause the package to not be delivered in time

• the package is delivered without signature; Or the package is left at the logistics point and no one takes it

• because of personal preference, it is found that the goods do not meet the demand after purchase

Special goods

Detailed rules for after sales service of food and beverage commodities (self operated)

Scope of application:

Food and beverage, health food, etc

Time limit and conditions for return and replacement:

Within 7 days from the date of actual receipt of the goods, if it is found that the catering goods are damaged due to transportation problems or the quality of the goods themselves, you can contact the customer service to apply for return and replacement.
If the goods have no quality problems, they cannot be returned or exchanged.

After sales process:

Contact customer service to apply for return. (provide the order number, photo, name, quantity and other relevant information of the defective goods by email)
Qi sharing will follow up with you in time within 1-3 working days after receiving the return application (arrange the refund or reissue of the goods according to the actual situation)